Last updated: August 25, 2010
Dolphin Email has moved to a new system as of August 23, 2010. Please review the Dolphin Email Migration FAQ to learn more about changes to the system.
This document summarizes the features available in the Dolphin student email system, provides step-by-step instructions for first-time login to the Dolphin Email system, and answers users’ frequently asked questions.
Dolphin student Email system are as follows:
Here's a list of the basic functions of Dolphin Email:
Your Dolphin Email address is: your Dolphin Name + "@myci.csuci.edu"
For example, a student with a Dolphin Name of pat.smith999 would have the Dolphin Email address pat.smith999@myci.csuci.edu
Before you sign in to Dolphin Email for the first time, you must activate your account via myCI.
Yes; you have two options to access Dolphin Email on your mobile device:
Option A. Use the web browser on your device. In your device's web browser, Go to myCI, and login with your Dolphin Name and Dolphin Password. Once you have logged in to myCI, click on the "Dolphin Email for students/alumni" link. This will take you to the mobile version of the Dolphin Email web site, where you can read messages and compose email in your Dolphin Email account.
Option B. Configure the IMAP client on your device. If you wish to access your new Dolphin Email from your mobile device via IMAP (such as iPhone, iPad, Android, or BlackBerry), please reset your myCI password before you configure your IMAP access. This is necessary to ensure that your password is synchronized with your new Dolphin Email mailbox. Once you have reset your myCI password, please refer to Google's supported IMAP client list for instructions for configuring your device.
Go to MyCI and click the "Reset Password" link.
Go to MyCI, log in using your Dolphin Name and Password, and click the "Change Password" link.
You have over 7 gigabytes (7 GB) of storage space for your Dolphin Email account. This includes all email and attachments in your Inbox, Folders, Deleted Items and Sent Items folders.
Once you logon to Dolphin Email, a message is displayed at the bottom of every page that reads "You are currently using ## MB (##% of your available-space-in-MB)"
You can receive file attachments up to 25 megabytes (25 MB) in size.
You can send most kinds of files as attachments, including documents, pictures sound files and more. Certain file types are blocked to prevent potential viruses. The Google Support site provides a list of the types of file attachments which are blocked.
Yes. The contents of the "Spam" folder will be automatically emptied every 30 days. You should move messages that you want to keep from your "Spam" folder to your Inbox or to another folder. Please refer to the Google Support page about spam on how to move your emails to different folders. In addition, the " Trash" folder is automatically emptied every 30 days.
Although it is unlikely that you will run out of storage space, you should periodically check your Dolphin Email box to make sure you are not running out of storage space. The amount of space remaining will be displayed at the bottom of every page, and will read "You are currently using ## MB (##% of your available-space-in-MB)".
If you run out of space, messages and/or attachments that would push your account over the storage limit will be returned to the senders.
You should delete messages to reduce the size of your account. Please refer to the section "How Do I Increase Storage Space for My Account?" in this document.
When you have used up all of of your storage space, messages and/or attachments that would push your account over the storage limit will be returned to the senders. You should delete messages to reduce the size of your account. Please refer to the section " How Do I Increase Storage Space for My Account?" in this document.
You can reclaim your used storage space by:
Please refer to the "Where Can I Help with my Dolphin Email account Online?" section of this document.
At this time, purchasing additional storage space for your Dolphin Email account is not available.
This depends on your individual use of your Dolphin Email account. CSU Channel Islands will not sell your email address to any third parties.
If you do any of the following, there is a good chance you can end up on a spammer's email list:
Additional information on protecting your email account from spam can be obtained from: http://spam.abuse.net.
You can automatically forward emails received through your Dolphin Email to any email account you desire.
It is extremely important that you sign out (log off) every time you use the Dolphin Email system, especially when you are working in a public space, such as a classroom or computer lab. Your Dolphin Email session will not automatically time out, so logging off will ensure that no one else may send email or use your Dolphin Email account.
Please call the A&IT Help Desk at 805-437-8552 or email helpdesk@csuci.edu for assistance.
First, please review the Dolphin Email Migration FAQ. It answers the most common questions about the migration to the new Dolphin Email system.
Specific instructions on typical tasks within the Dolphin Email system can be found online once you log in to Dolphin Email. After you log in, click on the "Help" link.
Yes; please call the A&IT Help Desk at 805-437-8552 or stop by the Help Desk in Broome Library 1340.
Prepared by: Peter Mosinskis, IT Project Supervisor
Revised: 2010-08-23
Created: 2007-09-10
